Privacy Policy
Effective date: August 26, 2026
1. What we collect
Business information you provide (business name, logo, colours, industry, Google review URL, questions and AI settings), account details for owners and team members, payment details processed by our payment processor Stripe (we do not store full card numbers ourselves), the answers customers submit on your review page along with the drafts generated from them, and usage analytics such as page views, device type and feature usage.
2. Customer review answers
Customers are not asked to create an account. We collect only the star rating, service selections, and free-text answers they choose to submit, so a draft review can be produced and so you can see aggregated reputation insights.
3. How AI drafting works
Customer answers are sent to our AI processing provider solely to generate a draft review, together with your configured tone and length settings. Drafts are built only from what the customer wrote. We do not use customer answers to train public foundation models.
4. Cookies and analytics
We use essential cookies to keep you signed in and lightweight analytics to understand how the product is used (such as page views and feature usage). We do not use advertising cookies or sell analytics data.
5. How we use data
To operate your review page, generate drafts, produce reputation insights, provide support, bill subscriptions, keep the service secure, and improve the product in aggregate.
6. Who we share data with
We share data with the service providers who run BloomReviews on our behalf: Stripe (payment processing), Supabase (authentication, database, and hosting infrastructure), our AI processing provider (generating review drafts and insights), and our transactional email provider (account and notification emails). We do not sell personal information.
7. Retention
Business and review data is retained while your account is active, and continues to be retained after you cancel a subscription so you can resume your plan without losing your setup. If you request deletion — by emailing privacy@bloomreviews.co or using our contact form with the topic "Privacy, data or deletion request" — we permanently delete your business data within 7 days of that request.
8. Your rights
Depending on your location, you may request access to, correction of, export of, or deletion of your personal information, and object to certain processing, consistent with the Australian Privacy Act 1988 and other applicable law. Email privacy@bloomreviews.co, or submit the request through our contact form, and we will respond within a reasonable period.
9. Security
Data is stored with access controls and row-level security so each business can only see its own records. No system is perfectly secure, so please use a strong, unique password and keep access to your sign-in email secure.
10. Children's privacy
BloomReviews is intended for business use and is not directed at children. We do not knowingly collect personal information from children.
11. International data transfers
Our service providers may process or store data outside your country. Where this happens, we rely on the safeguards those providers offer to protect your information.
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated to account owners, and continued use of BloomReviews after the effective date means you accept the updated policy.
13. Contact
Privacy requests and questions go to privacy@bloomreviews.co. You can also use our contact form, choosing the "Privacy, data or deletion request" topic. Requests reach our team directly, and we reply to the email address you provide.
To make a privacy or deletion request, email privacy@bloomreviews.co or use our contact form. See also our Terms of Service.