Terms of Service

Effective date: August 26, 2026

1. Agreement

By creating a BloomReviews account or using a BloomReviews review page, you agree to these Terms. If you are accepting on behalf of a business, you confirm that you are authorised to bind that business. These Terms are governed by the laws of Western Australia, Australia.

2. Accounts

You sign in to BloomReviews using a secure email link (no password to manage). You're responsible for keeping access to your email account secure, for the accuracy of the business information you provide, and for the actions of any team member you invite to your account.

3. The service

BloomReviews provides branded review pages, customizable review questions, AI-assisted review drafting, physical NFC Tap Cards, AI reputation insights, and an in-person sales demo experience. Features vary by plan and may change or improve over time.

4. Free trial

New accounts receive a 21-day free trial of BloomReviews. No review page will be paused during the trial. To keep your review page live after the trial ends, you'll need to add a payment method and select a plan. If a paid plan is not in place when the trial ends, your review page may be paused until billing is set up.

5. Fair use of trials and grace periods

The free trial and the payment grace period described above are provided once per business in good faith to let you evaluate BloomReviews. We reserve the right to limit, end early, or deny a free trial or grace period for an account we reasonably believe is being used to repeatedly cancel and restart a subscription in order to avoid payment, and to require payment upfront in that case.

6. Subscription plans and billing

Paid plans (Bloom Starter, Bloom Growth, Bloom Max) are billed monthly in advance, per location, through our payment processor Stripe. You may cancel at any time from your billing settings; cancellation stops future billing at the end of your current billing period, and you keep access until then. Fees already paid are non-refundable except where required by law. Bloom Max pricing is arranged directly with our team for multi-location accounts.

7. Tap Cards

BloomReviews Tap Cards are physical NFC cards that link directly to your review page, sold in one-time bundles (with volume pricing for 2 or 3 cards). If you already have cards and only want to restart or renew your plan, you can select the "no new cards" option at checkout and you won't be charged for any cards. Tap Cards are hand-delivered to you in person rather than shipped, and delivery is arranged directly with you. All Tap Card purchases are final and non-refundable. Every Tap Card is covered by a lifetime warranty: if a card ever stops working under normal use, we will replace it free of charge — contact us through our contact form (topic "Something isn't working") to arrange a replacement.

8. Acceptable use

You may not use BloomReviews to create fake reviews, submit a review on a customer's behalf without their knowledge, offer incentives in exchange for a review, or otherwise breach the review policies of Google or any other platform. Every draft must be reviewed and posted by the customer themselves — never by you or on their behalf.

9. Customer content and review ownership

Answers submitted by your customers, and the drafts generated from them, belong to the customer and to your business. You are responsible for how you collect and share review links, and for complying with local law when inviting customers to leave feedback.

10. AI-generated drafts

Drafts are produced by automated AI models from the answers a customer provides. They are suggestions only, built solely from what that customer wrote. BloomReviews does not guarantee the accuracy, tone, or outcome of any draft, and does not guarantee any particular rating, ranking, or volume of reviews.

11. Lapsed payment and page pausing

If a subscription payment fails, your review page stays fully live for up to 30 days while payment is retried, even if it's already printed on a Tap Card. After 30 continuous days of non-payment, your review page is paused until billing is resolved. Pausing never deletes your business data or settings.

12. Suspension and termination

We may suspend or terminate an account that breaches these Terms, misuses the service, or creates legal risk for BloomReviews or a review platform. You may close your account at any time from your settings or by contacting us.

13. Intellectual property

BloomReviews and its branding, software, and platform design are our property. You retain ownership of your own business branding, logo, and content that you upload.

14. Availability and warranties

The service is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, except any consumer guarantees that cannot be excluded under Australian law.

15. Limitation of liability

To the maximum extent permitted by law, BloomReviews is not liable for indirect or consequential loss, lost profits, or lost reviews or rankings, and our total liability to you is limited to the fees you paid in the three months before the claim arose.

16. Indemnification

You agree to indemnify BloomReviews against claims, losses, or costs arising from your misuse of the service or breach of these Terms.

17. Governing law and disputes

These Terms are governed by the laws of Western Australia, Australia, and any dispute will be subject to the exclusive jurisdiction of the courts of Western Australia.

18. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated to account owners, and continued use of BloomReviews after the effective date means you accept the updated Terms.

19. Contact

Questions about these Terms can be sent to privacy@bloomreviews.co, or through our contact form choosing the "Legal or terms question" topic.